These Terms
These terms cover your visits to Wash Bar laundromats in Ada, Ardmore and Pauls Valley, Oklahoma, and every service we offer: self-serve washers and dryers, Drive Up & Go, wash & fold, dry cleaning, pickup & delivery, commercial laundry, the Wash Bar app and this website. Wash Bar is a family-owned business run by Wash Bar LLC (“Wash Bar,” “we,” “us”).
By using a store, placing an order or using our website or app, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use our services. Questions are always welcome: call any store.
Visiting Our Laundromats
- Last load is 8 PM at every store. The doors lock then and no new loads start; anyone already inside has until closing time to dry, fold and go. Store hours are posted at each store and on its page.
- Please follow posted store rules and our attendants’ directions. We may ask anyone who is unsafe, disruptive or damaging property to leave.
- Children must be supervised by an adult at all times and may not play on or in machines or carts.
- Don’t wash or dry anything soaked in gasoline, oil, solvents or other flammable chemicals, and don’t dye in our machines. These can start fires or ruin the next customer’s load.
- Please stay with your laundry or come back when your cycle ends. To keep machines moving, an attendant may move finished laundry that’s been left in a machine into a cart or basket.
- For everyone’s safety, our stores have security cameras.
Machines, FasCard Payments and Rewards
- Our washers and dryers are paid with FasCard: a card, your phone, the FasCard app or cash at the store kiosk. FasCard is run by a separate company, and its own terms apply to your FasCard account.
- If a machine doesn’t work right, tell an attendant or use “report a problem” in FasCard before you leave. We’ll make it right, usually with a credit to your FasCard account.
- Rewards, bonuses, loyalty points and free dry credits have no cash value, can’t be transferred or sold and may change or end. Balances you paid for stay yours.
Wash & Fold, Dry Cleaning and Drive Up & Go
- Prices are posted in the store, in the Wash Bar app and in our online ordering. Wash & fold is priced by weight, and the weight we record when we process your order is the one we charge.
- Please empty every pocket. We check, but we can’t be responsible for things left in pockets (pens, lipstick, cash, cards, earbuds) or for the damage they cause.
- Tell us about anything special when you order: delicates, items to hang dry, stains, allergies or detergent choices. We follow care labels and your notes. Items without a care label are washed at your own risk.
- We may decline to wash anything that isn’t safe for our team or our machines.
Pickup & Delivery
- Pickup & delivery is free inside the city limits of the towns we serve. You book it in the Wash Bar app or online, where the service area, times and prices are shown.
- Please have your laundry bagged and ready (or left in the spot you chose) at your pickup time. If we can’t reach your laundry or your door safely, we’ll contact you to set a new time.
- When you ask us to leave an order at your door, it’s yours once it’s delivered there.
Garment Care and What We Can’t Control
We take real care with every load, and every washer we own uses ozone-infused water. Some things still aren’t in our control, so we aren’t responsible for:
- normal wear, shrinking, fading or color bleeding of items that aren’t colorfast or labeled correctly;
- weak, old or worn fabric, loose buttons, beads, sequins and trims;
- stains that won’t come out (we’ll try, but we can’t promise);
- items left in pockets or items you didn’t list on your order;
- anything that can’t take standard laundering procedures.
If Something Goes Wrong
- Check your order when you get it and tell us within 48 hours of picking it up (or of its delivery) if anything is missing or damaged. Please keep the item as it is (don’t wash or alter it) so we can see it.
- We use standard laundering procedures. When you drop off an item, you take full responsibility for it: it’s up to you to make sure everything you send can be cleaned with standard laundry procedures.
- We look at every claim, but we aren’t liable for loss or damage, to the fullest extent the law allows.
Unclaimed Orders
We hold finished orders that aren’t picked up for 30 days. After that, we donate them to a local charity.
Deals, Promo Codes and Giveaways
- The 35% off offer is for first-time pickup & delivery customers in the Wash Bar app, on the first order only.
- Unless a deal says otherwise, deals can’t be combined, have no cash value and may end at any time. Wacky Wednesday and other On Tap deals run on the dates shown in each post.
- Next Town prizes and other giveaways follow the rules shown on that page.
Commercial Accounts
Businesses that send us laundry on a schedule get a written agreement. If that agreement says something different from these terms, the agreement wins.
Our Website, App and What You Share
- The words, photos, videos and logos on this site belong to Wash Bar. Please don’t copy them for commercial use without asking.
- When you send us a shoutout, a town suggestion, a review or a job application, you confirm it’s true and yours to share, and you let us show it on our website and social media (shoutouts with your first name and last initial when you allow it). We may edit for length or spelling, and we don’t post anything hateful, private or off-topic.
- Our website links to other companies’ sites and apps (FasCard, CleanCloud, Google, Facebook, the app stores). Their own terms and privacy policies apply there.
Emails and Texts
If you sign up for deals or order with us, we may send order updates and, with your OK, deals and news by email or text. Message and data rates may apply. Text STOP to stop texts or HELP for help, and use the unsubscribe link in any email. See our Privacy Policy for how we handle your information.
The Legal Fine Print
- Our website and app are provided “as is.” We work to keep hours, prices and machine status accurate, but they can change and may sometimes be wrong.
- To the fullest extent the law allows, Wash Bar isn’t liable for indirect or consequential losses, and in any case our total responsibility is limited to what you paid us for the service involved.
- These terms are governed by the laws of the State of Oklahoma. If any part of them can’t be enforced, the rest still applies.
- We may update these terms from time to time; the version on this page is the one that applies.
Questions?
Call any store and we’ll help. Open daily; last load is 8 PM.