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WASH BAR

PRIVACY POLICY

Effective Date: January 1, 2021

Last Updated: April 7, 2026

 

This Privacy Policy describes how Wash Bar ("Wash Bar," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you:

  • Visit any of our laundromat locations in Ada, Ardmore, or Pauls Valley, Oklahoma

  • Download, install, or use the Wash Bar mobile application (the "Wash Bar App")

  • Access or use our website at washbarlaundry.com

  • Use our wash and fold, pickup and delivery, or any other services we offer

  • Communicate with us by phone, text, email, or in person

 

Please read this Privacy Policy carefully. By using our services or the Wash Bar App, you agree to the collection and use of your information as described here. If you do not agree with this policy, please do not use our services or App.

 

1. Who We Are

Wash Bar operates staffed laundromat locations in Oklahoma, with a commitment to hospitality-first service. Our locations are:

 

Wash Bar Ada

600 W. Main St., Ada, Oklahoma

 

Wash Bar Ardmore

2418 Purvis Dr., Ardmore, Oklahoma

 

Wash Bar Pauls Valley

500 S. Chickasaw St., Pauls Valley, Oklahoma

 

For privacy-related questions, you may contact us at:

 

2. Information We Collect

We collect personal information in several ways depending on how you interact with Wash Bar.

 

2.1 Information You Provide Directly

When you create an account in the Wash Bar App, use our services, or contact us, we may collect:

  • Full name

  • Home or delivery address

  • Email address

  • Phone number (including for SMS/text communication)

  • Payment information (credit card, debit card, or digital wallet details)

  • Laundry preferences (wash and fold instructions, detergent preferences, folding style, etc.)

  • Account username and password

  • Feedback, reviews, or comments you submit

 

2.2 Information Collected Automatically via the Wash Bar App

When you use the Wash Bar App, we may automatically collect:

  • Device type, operating system, and unique device identifiers

  • IP address and general location data

  • App usage data including features accessed, session length, and interaction patterns

  • Push notification preferences and status

  • Crash reports and performance data

  • Order history and service preferences stored within the App

 

2.3 Location Information

The Wash Bar App may request access to your device's location to:

  • Facilitate pickup and delivery scheduling and routing

  • Show your nearest Wash Bar location

  • Provide accurate delivery estimates

 

You can disable location permissions at any time through your device settings. Disabling location may limit certain App features, including pickup and delivery scheduling.

 

2.4 Information Collected at Our Physical Locations

When you visit a Wash Bar location, we may collect:

  • Payment card data processed through our point-of-sale system (CleanCloud)

  • Name and contact information if you use wash and fold or commercial services

  • Security camera footage for the safety of our customers, staff, and property

  • Information provided when joining our loyalty or membership programs

 

2.5 Communications and AI Receptionist

Wash Bar uses an AI-powered phone receptionist to handle inbound calls after hours or during busy periods. When you call us, you may interact with this system. Calls handled by our AI receptionist may be logged and recorded to improve service quality. We will always disclose when you are interacting with an automated system. You may request to speak with a live team member at any time.

 

2.6 Cookies and Tracking Technologies

Our website (mywashbar.com) uses cookies and similar tracking technologies to:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Deliver relevant advertising through platforms such as Google Ads and Facebook Ads

 

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

 

3.1 Providing and Improving Our Services

  • Processing and fulfilling laundry orders, including wash and fold and pickup and delivery

  • Managing your Wash Bar App account and order history

  • Scheduling and routing pickup and delivery service

  • Processing payments and managing billing

  • Communicating order status, updates, and confirmations

  • Responding to your questions, requests, and customer service inquiries

 

3.2 Marketing and Communications

  • Sending promotional offers, discounts, and updates about Wash Bar services via email or SMS

  • Delivering targeted advertising through Google and Facebook advertising platforms

  • Notifying you about new locations, special events, or service changes

 

You may opt out of marketing communications at any time by texting STOP in response to an SMS, clicking "Unsubscribe" in any email, or contacting us directly. Opting out of marketing will not affect service-related communications such as order confirmations or account updates.

 

3.3 Safety, Security, and Legal Compliance

  • Monitoring and protecting our physical locations through security camera footage

  • Detecting and preventing fraud, unauthorized access, or misuse of our App or services

  • Complying with applicable laws, regulations, and legal obligations in the State of Oklahoma

  • Resolving disputes and enforcing our Terms of Service

 

3.4 Analytics and Business Improvement

  • Analyzing service usage patterns to improve the Wash Bar App and overall customer experience

  • Tracking operational performance across our Ada, Ardmore, and Pauls Valley locations

  • Conducting customer satisfaction research and service quality reviews

 

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

 

4.1 Service Providers and Technology Partners

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually required to handle your data securely and only for the purposes we specify. Our key technology partners include:

  • CleanCloud: Our point-of-sale and customer relationship management platform used for processing orders and payments

  • AI Receptionist Provider: Powers our automated phone system for handling inbound calls

  • SMS and Email Marketing Platforms: Used to send you service updates and promotional messages

  • Payment Processors: Process credit and debit card transactions securely

  • Google LLC: Website analytics and advertising services

  • Meta Platforms, Inc. (Facebook): Social media advertising and audience targeting

  • App Hosting and Cloud Infrastructure Providers: Support the operation of the Wash Bar App

 

4.2 Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to:

  • Comply with a legal obligation, court order, or government request

  • Protect and defend the rights or property of Wash Bar

  • Prevent or investigate possible wrongdoing in connection with our services

  • Protect the personal safety of our customers, employees, or the public

 

4.3 Business Transfers

If Wash Bar is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via the Wash Bar App or email before your information is transferred and becomes subject to a different privacy policy.

 

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you, for purposes such as business analytics, research, or marketing.

 

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

If you request deletion of your account and data, we will process your request within 30 days, subject to any legal obligations that require us to retain certain records (such as financial transaction data).

Security camera footage is retained for a maximum of 30 days unless preserved as part of an ongoing safety or legal matter.

 

6. Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted transmission of data between the Wash Bar App and our servers

  • Secure payment processing that meets industry-standard PCI DSS requirements

  • Access controls that limit employee access to personal data on a need-to-know basis

  • Regular review of our data collection and storage practices

 

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [privacy@washbarlaundry.com].

 

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

 

7.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete data. You can review and update your account information directly in the Wash Bar App under your profile settings, or by contacting us.

 

7.2 Deletion

You may request that we delete your personal information. We will honor deletion requests to the extent permitted by law. Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes even after your request is processed.

 

7.3 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time:

  • SMS: Reply STOP to any text message from Wash Bar

  • Email: Click the "Unsubscribe" link in any marketing email

  • Direct: Contact us at [privacy@washbarlaundry.com]

 

7.4 Push Notifications

You may disable push notifications from the Wash Bar App at any time through your device's notification settings. This will not affect your ability to receive in-app messages or email communications.

 

7.5 Location Data

You may revoke location access permissions at any time through your device settings. Doing so may limit certain App features, particularly pickup and delivery scheduling.

 

7.6 Cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of washbarlaundry.com.

 

To exercise any of your rights, please contact us at [privacy@washbarlaundry.com]. We will respond to verified requests within 30 days.

 

8. Children's Privacy

The Wash Bar App and our online services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [privacy@washbarlaundry.com] and we will delete such information from our records.

 

For services used in our physical locations, a parent or legal guardian must be present and consent on behalf of any minor using Wash Bar services.

 

9. Third-Party Links and Services

The Wash Bar App and our website may contain links to third-party websites or services (such as our social media pages or partner websites). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our App or website. We are not responsible for the privacy practices or content of third-party sites.

 

10. SMS and Text Message Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Wash Bar, including:

  • Order status updates and notifications

  • Pickup and delivery scheduling confirmations

  • Promotional offers and announcements

 

Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying STOP to any Wash Bar text message. For help, reply HELP or contact us at [privacy@washbarlaundry.com].

 

We do not share your phone number with third parties for their own marketing purposes.

 

11. Security Cameras

For the safety of our customers, team members, and property, Wash Bar locations in Ada, Ardmore, and Pauls Valley are equipped with security camera systems. By entering our facilities, you acknowledge that video surveillance is in use. Footage is stored securely and is accessible only to authorized Wash Bar personnel or law enforcement when legally required.

 

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts located in Oklahoma.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Post the updated Privacy Policy in the Wash Bar App and on washbarlaundry.com

  • Update the "Last Updated" date at the top of this document

  • Notify you via email or an in-app notification if the changes are significant

 

Your continued use of the Wash Bar App or our services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

 

Wash Bar

Attn: Privacy

500 S. Chickasaw St.

Pauls Valley, Oklahoma 73075

 

Email:hello@mywashbar.com

Website: mywashbar.com

 

We are committed to resolving any privacy concerns promptly and transparently. You can expect a response within 5 business days for general inquiries and within 30 days for formal data requests.

 

Thank you for trusting Wash Bar.

We take your privacy as seriously as we take your laundry.

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